Return Policy
You have 14 days to return an item from the date received. Please refer to the chart below, whether the goods still can be returned, and which party is responsible for the shipping fees.
| Reason / Terms | Product Conditions | |||
Sealed |
Unsealed |
|||
| Defected |
Returnable |
Non-Returnable |
||
| Wrong Delivery |
Returnable |
Non-Returnable |
||
| Damaged Goods |
Returnable |
Non-Returnable |
||
| Other Reason |
Returnable |
Non-Returnable | ||
| Unconditional Return | Returnable | Non-Returnable | ||
| Exchange | Returnable | Non-Returnable | ||
Non-returnable Items
Following are non-refundable merchandise
Refund
If refund is needed during return process, we’ll debit into your Bank Account by providing your bank details (Username, Bank, Bank holder name, bank account number, credit out amount) email to e.kyosei@gmail.com
Shipping Receipt
Please keeps return shipping receipt properly.
Return Request
Contact with our customer service or (Whatsapp) to for return request
In the event of dispute, the decision of DCTI E-Store shall be final and conclusive.
Cancel Policy
To cancel your order, please send an email to info@dcti.my with the message title “Request to cancel order”, or contact us at 03-6243 3222. Please provide your order number so may assist efficiently. However, we cannot change or cancel an order once it is shipped out you.
DCTI E-Store reserves all rights to cancel any order that appears fraudulent. All Fraudulent transactions will be reported to proper authorities/department for further investigations.
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